Jet Blue
FAQ’s
How do I book a flight with JetBlue and a partner airline?
Tickets to destinations beyond the JetBlue network, on jetblue partner airlines listed above, can be booked on call at 1-888-571-9717.
I need to change my reservation. Who should I contact?
Changes to a booking can be done over the phone at 1-888-571-9717.
What change or cancellation fees apply to bookings that have partner airline flights?
Depending on the fare you purchased, change or cancellation fees may apply. Please contact us at 1-888-571-9717 for more details.
What should I do if my flight is delayed or cancelled?
By purchasing a single ticket, you’re protected in the event of unplanned disruptions by either airline. In the case of a delayed or cancelled flight, all efforts to re-accommodate customers onto the next best options will be made by the other carrier causing the interruption.
Why Book With Us
The large inventory of flights listed on our website enables you to compare the prices and choose your preferred flight for the destination. From various airlines to the services they include in their pricing, all is listed at one place on our website. On the page you can also see if the flights are refundable/non-refundable, what is the cancellation policy, and what are the terms of booking. And when your queries are answered on one single page at one go, it makes booking a flight a breeze.
A High Level of Transparency
If you booked your last holiday with an agent, do you know how much you paid for in-flight meals, how much was the ticket price, and if there was a cheaper flight available? With online booking, you can be absolutely sure of transparency in prices (you’d exactly know where your money is going) and your overall experience of booking will be easy and satisfying.
Special Discount Deals for You
Based on your search and purchase history, we constantly offer you special and timely discount deals!
What You Get
What you see is what you get .
You not only get the best deals, but also tailor-made discounts, notifications on fares, updates on airline sales, offers through bank cards, and lots more. Isn’t it like having your personal travel assistant?
Also do not forget our 24×7 customer service which is available to help you anytime at 1-888-571-9717
- Tickets are valid 12 months from original ticketing date. Exchanged or reissued tickets have the same expiration as the original ticket.
- ARC Agencies: ARC allows travel agents to void tickets within one (1) business day of ticketing. It is the travel agent’s responsibility to properly inform the customers of additional fare collections, restrictions and fees associated with any changes or cancellations.
- BSP Agencies: IATA rules allow travel agents to void tickets until 23:59 local time on the day the ticket was issued. It is the travel agent’s responsibility to properly inform the customers of additional fare collections, restrictions and fees associated with any changes or cancellations.
- Agencies are not allowed to void a ticket post departure if the customer no showed.
- Travel flexibility.
- There are no change or cancellation fees on our Blue, Blue Plus, Blue Extra and Mint fares. Fare difference applies. Blue Basic fares cannot be changed but can be cancelled for a fee, then rebooked at the new fare.
- Change/cancel fee amounts
- Fare Class
- Changes / Cancellations, per person
- Blue Basic¹
- Changes are not allowed.
- Cancellation fee:
- $100 (North America, Central America, Caribbean)
- $200 (other routes)
- Please see notes for ticket processing by agency type (ARC or BSP) in the “Blue Basic fares” section below.
- Blue
- Difference in airfare
- Blue Plus
- Difference in airfare
- Blue Extra
- Difference in airfare
- Blue Refundable
- Difference in airfare
- Blue Plus Refundable
- Difference in airfare
- Blue Extra Refundable
- Difference in airfare
- Mint
- Difference in airfare
- Mint Refundable
- Difference in airfareTickets left in open status are valid for use for one year from the date the original ticket is issued. MCOs are valid for use for one year from the date the MCO is created. At the time of exchanging the original ticket, the change/cancel fee will apply. Open tickets and MCOs are fully transferrable.
- Tickets cancelled prior to scheduled departure should remain in OPEN status, and can be used within one year from the date the original ticket was issued. Travel can be scheduled beyond the expiration date as long as the open ticket credit is reissued prior to the expiration date.
- Note: Once the original ticket is past the expiration date, no new changes can be made to the exchanged ticket.
- Blue Basic fares
- ARC Agencies: For Blue Basic fares booked on or after Mar 18, 2024, Blue Basic fares are not exchangeable. If the customer wishes not to fly their booked segments, the agency will need convert the funds to an MCO, minus the cancelation fee. This MCO can then be applied to a new ticket.
- BSP Agencies: For Blue Basic fares booked on or after Mar 18, 2024, Blue Basic fares are not exchangeable. If the customer wishes not to fly their booked segments, the customer or agency can use “manage trips” on jetblue.com to cancel and convert the Blue Basic ticket, minus the cancellation fee, to a JetBlue Travel Bank for future travel. Flight segments must be cancelled on jetblue.com before departure in order to create a Travel Bank. Do not cancel segments in the GDS. Ticket value is forfeited if not canceled and placed in a JetBlue Travel Bank for future travel.
- Nonrefundable fares
- For other JetBlue nonrefundable fares (Blue, Blue Plus, Blue Extra and Mint), changes or cancellations may be made prior to scheduled departure for the difference in airfare. If a nonrefundable fare (Blue, Blue Plus, Blue Extra and Mint) reservation is not changed or cancelled prior to scheduled departure, all money associated with the ticket is forfeited. Travel agencies should process their own ticket reissues, as this will allow them to maintain control of the ticket. JetBlue will not be issuing waiver codes for voluntary changes or cancellations and nonrefundable fares should not be submitted for refund via the ARC/BSP settlement process. JetBlue will issue a debit memo in the amount of the fare plus a $50 Service Charge for any refunds given on nonrefundable fares. Upon payment of the debit memo, travel agency’s client(s) will not be entitled to a credit for use on future JetBlue flights.
- Blue Basic fares booked on or after Mar 18, 2024 cannot be changed but can be cancelled for a fee and rebooked. This applies to all Blue Basic customers, including Mosaic members. Please see “Blue Basic fares” section above for more information. Blue Basic fares booked before Mar 18, 2024 may be changed for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes). Subject to fare difference.
- Mosaic members
- Cancellations to Blue Basic bookings are subject to a fee of $100 within North America, Central America, and the Caribbean, or $200 for other routes (fare difference may apply), even with Mosaic status.
- Changes for Mosaic members (excluding same-day switches and same-day standby, until February 28, 2025) are not allowed on Blue Basic fares booked on or after Mar 18, 2024. Please see “Blue Basic fares” section above for more information.
- ARC Agencies: For cancellations on nonrefundable fares (Blue, Blue Plus, Blue Extra and Mint), the travel agent can cancel the itinerary and leave the ticket in ‘OPEN’ status for use by the customer at a later date, at which point the appropriate change fee would be applied. Tickets are valid for one year from the date the original ticket was issued. For Blue Basic fares booked on or after Mar 18, 2024, please see “Blue Basic fares” section above.
- BSP Agencies: For cancellations on nonrefundable fares (Blue, Blue Plus, Blue Extra and Mint), BSP agencies must leave tickets in ‘OPEN’ status for use by the customer at a later date, at which point the appropriate change fee would be applied. For Blue Basic fares booked on or after Mar 18, 2024, please see “Blue Basic fares” section above. Change and cancellation fees should only be collected using the “CP” tax code field on the ticket. (Note: “CP” is the only accepted tax code for collecting change and cancellation fees. Debit memos will be issued for using non-approved tax codes, including tax code “DU”. EMD is not an available option.) Tickets are valid for use up to one year from the date the original ticket was issued.
- Nonrefundable fares² — exchange with residual value: When exchanging an open ticket that would result in a residual value, you will need to contact JetBlue. JetBlue will perform the ticket exchange for you and will open a Travel Bank account for our common customer to store the applicable residual value. A customer contact email address will be required for this. Travel Bank credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers. Note: This process does not apply to Blue Basic tickets.
- Nonrefundable fares² — exchange with add/collect: For ticket exchanges that result in an add-collect, proceed as customary. For Blue Basic fares booked on or after Mar 18, 2024, please see “Blue Basic fares” section above.
- Mosaic waiver code B6MOSCFE20 should be placed in the Tour Code field. NOTE: If the Tour Code field is already populated with a Corporate discount, the discount text should not be removed. The waiver code can then be placed in the Endorsements field after the populated text noting the fare rules. Do not remove the populated fare rules, or a debit memo will be sent.
- If a travel agent isn’t sure about their client’s Mosaic status, contact JetBlue and a crewmember will verify the client’s status. If the client is not a Mosaic member, a debit memo will be sent.
- Refundable fares
- For JetBlue refundable fares, a full refund is permitted only if the flights were cancelled from the PNR prior to departure. Refunds must be processed following industry standard guidelines through ARC or BSP. Flights not cancelled prior to departure are not eligible for a refund and tickets must remain in OPEN status available for future use or value placed in MCO. Tickets are valid one year from original ticket issuance date. JetBlue will issue a debit memo in the amount of the fare plus a $50 Service Charge to agencies that do not follow our refundable fare policy. Upon payment of the debit memo, travel agency’s client(s) will not be entitled to a credit for use on future JetBlue flights. Flight changes on refundable fares that occur prior to scheduled departure are not subject to a change penalty; however any increase in airfare must be collected at the time of the exchange.
- Government/Military fares
- For JetBlue Government/Military fares, changes and cancellations for a full refund are permitted. Such changes are subject to availability and any applicable difference in airfare. If the fare is fully refundable, then a refund can be processed following industry standard guidelines. Find more information about using government or military fares on JetBlue.
- Mint®
- See frequently asked questions regarding change/cancellations to JetBlue Mint®.
- EMDs
- If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.
- Residual value in an exchange
- Please note: Residual value in an exchange does not apply to Blue Basic fares.
- ARC Agencies: In the event that an exchange from a higher priced fare to a lower fare results in a residual value, the difference can be applied toward the applicable change fee. (NOTE: The change fee must be charged when doing an exchange.) Any remaining residual value can be applied to an MCO. MCOs are valid for one year from the original date of MCO issuance. If the travel agency is unable to apply remaining residual value to an MCO, then that value is forfeited.
- BSP Agencies: In the event that an exchange from a higher priced fare to a lower fare results in a residual value, you will need to contact JetBlue. JetBlue will perform the ticket exchange for you and will open a Travel Bank account for our common customer to store the applicable residual value. A customer contact email address will be required for this. Travel Bank credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers.
- Inadvertent change of ticket status
- If you inadvertently change the status of a ticket and need JetBlue to correct it for you, contact JetBlue assistance. Jet Blue will evaluate the scenario and determine if Jet Blue can change the status for you.
- Same-day switches
- Same-day switches cannot be completed by agency. Same-day switches can only be completed directly by JetBlue. Same-day switches can be made after midnight on day of travel. No fare difference applies. Mosaic members may make same-day switches starting 24 hours prior to departure and the $75 fee is waived.
- Please note that Blue Basic fares booked on or after March 18, 2024 are not eligible for same-day switches, except for Mosaic members.
- Exceptions to change and cancellation fees
- Below are exceptions to the cancellation and change policy:
- Death
- In the event of the death of the ticketed customer, a refund to the original form of payment can be processed for the deceased and any traveling companion(s). The request must be verified with a copy of a death certificate and be submitted within 14 days of flight cancellation. If this is a third-party booking, JetBlue must take over the ticket. Please contact JetBlue for assistance with these PNRs.
- In the event there is a death of an immediate family member of a ticketed customer, JetBlue may consider a fee waiver if the Customer submits a copy of a death certificate, funeral program, or obituary. If this is a third-party booking, JetBlue must then take over the ticket. Please contact JetBlue for assistance with these PNRs.
- If the ticketed customer rebooks his/her flights for later dates, they may submit documentation for change fees to be credited back to TravelBank for use toward a future flight. Please note any increase in airfare will apply. If this is a third-party booking, JetBlue must take over the ticket in this scenario. Please contact JetBlue for assistance with these PNRs.
- Immediate family member is defined as:
- Mother, father, spouse, child, brother, sister, grandparent, great grandparent, grandchild or great grandchild.
- The mother, father, brother, sister, grandparent or great grandparent of the Customer’s spouse or Customer’s registered domestic partner.
- The Customer’s step-relatives (as defined by “immediate family member” above), relatives by adoption, legal dependents, custodial relatives, and registered domestic partners and their children.
- Contact JetBlue for assistance with these PNRs.
- Illness
- In the event a customer is requesting a refund due to them or a family member being seriously ill, JetBlue’s policy is that all nonrefundable tickets are nonrefundable. If the customer wishes to cancel their flights, the ticket can remain in ‘OPEN’ status for use by the customer at a later date, at which point the appropriate change fee would be applied. Tickets are valid one year from the original date of ticket issuance. For Blue Basic fares booked on or after Mar 18, 2024, please see “Blue Basic fares” section above.
- Nonrefundable tickets in the event of military orders
- JetBlue will waive change/cancel fees for active members of the military and members of their immediate family traveling on the same itinerary if their travel plans need to be changed or cancelled due to military deployment or transfer. Contact JetBlue for assistance with these PNRs. The military deployment/transfer must be verified by providing a faxed verification to JetBlue (fax number will be given out by a JetBlue representative) and once verification has been received, the ticket will remain in ‘OPEN’ status for use by the customer at a later date, at which point the change fee would be waived. For Blue Basic fares booked on or after Mar 18, 2024, please see “Blue Basic fares” section above.
- Blue Basic fares booked on or after Mar 18, 2024 cannot be changed but can be cancelled for a fee and rebooked. Blue Basic fares booked before Mar 18, 2024 may be changed for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes). Subject to fare difference. Travel agencies should check CAT 16 for current change/cancellation fees.
- For Blue, Blue Plus, Blue Extra and Mint
JetBlue Airline Schedule Change Policy
C
Notice: Please check the waiver codes page for up to the date information on special waivers.
If the customer’s flight is disrupted for any of the following reasons:
- Jetblur Flight is cancelled.
- Jetblue Departure is moved earlier by 3+ hours (domestic) or 6+ hours (international).
- Jetblue Arrival is delayed by 3+ hours (domestic) or 6+ hours (international).
- Jetblue Flight is changed to a different departure or arrival airport.
- Jetblue Additional connections are added.
- Jetblue Downgraded from Mint cabin to Core cabin.
The customer will qualify for one of the following:
- jetblue Cancel and a full refund to Original Form of Payment (OFP) or
- Jetblue Free rebooking on JetBlue within five (5) Days
Notes
Length of schedule changes are determined by schedule arrival time. If a flight had multiple schedule changes, the length is determined by the combined disruption time from the original booking date.
In the case of a schedule change from a nonstop to a connection, please follow the change/ cancel options for schedule changes of 3 hours or greater for domestic or 6 hours or greater for international.
Any departures through October 1st, 2025, that has the following OSI message will qualify for the following options:
MEDIUM SCHD CHG WAIVER: will receive a change +/- 1 days from original flight or keep funds in the original ticket.
LARGE SCHD CHG WAIVER: will receive a change +/- 5 days from original flight or cancel and receive a refund to the original form of payment.
*Special rules apply that may supersede the above for customers traveling to the United States from Europe and UK as well as Customers traveling to/from Canada.
JetBlue recognizes the following airports as co-located cities for use when rebooking a schedule changed flight.
- Boston: BOS, PVD, ORH
- Buffalo: BUF, ROC
- Chicago: ORD, MKE
- Dominican Republic: POP, STI
- London: LGW, LHR
- Long Island: ISP, JFK, LGA
- Los Angeles: LAX, ONT
- New York: JFK, LGA, EWR, HPN
- Philadelphia: EWR, PHL
- San Francisco: SFO, SJC
- South Florida: PBI, FLL, MIA
- Tampa Bay: SRQ, TPA
IMPORTANT: Customers traveling in or out of the areas listed above (only) may make changes due to B6 schedule change to a co-located airport.
EMDs
Notice: If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.
If the customer purchased the ancillary at jetblue.com and an involuntary or voluntary itinerary change is made then they must contact JetBlue to process the EMD refund and issue a new one.
Agency process and responsibility
Agencies will be notified of all JetBlue scheduled changes via the GDS. Segments will be changed to a TK status and agencies will be required to provide the following:
- Notification of schedule changes to customers
- Removal of old or changed segments
- Travel Agents must reissue tickets at least 24 hours prior to scheduled departure
- Re-accommodating customers and reissuing tickets where schedule changes require manual intervention
Please visit the following pages for waiver code information to be used when exchanging a ticket for a customer involved in a schedule change.
Notice
EMDs
If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.
Name Correction Policy
To complete a name correction, the following criteria must be met:Name corrections are not allowed to substitute one customer for another. That would be considered a name change, and would be subject to our name change policy.
To complete a name correction, the following criteria must be met:
- JetBlue (B6/279) must be the validating carrier.
- All flights on the ticket must be operated and/or validated by JetBlue (B6/279).
- Only one reissue per ticket is allowed for a name correction. Any additional name corrections are considered a name change and are subject to all change fees and increases in fare.
- Changes to flights, travel dates, fare classes, or fare basis codes are not permitted (if original fare is not available, please see Instructions, #3 directly below.)
- Minor name corrections are permitted mid-travel in order to match the government issued ID/passport.
- The date of birth & gender cannot be changed in conjunction with a name correction. Making corrections to both the DOB and the name would be considered a name change and would be subject to our Name Change Policy.
- Minor changes to the date of birth are allowed due to booking errors, ONLY if the name is not changing.
- Only one correction per customer is permitted. Any further changes would be subject to our Name Change Policy.
B6 only flights – 279 Ticket Stock
Correction Type
Jetblue Acceptable Change
Jetblue Misspelling:
• First/Middle/Last names
• Nickname to Legal name
• Inverted names
• Adding Middle name
• Adding an additional Last name
New Legal Name:
• Marriage
• Divorce• Adoption
JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same.
OSI Fee Waiver Code: NAMECRT
Mid-travel Name Corrections:
• Mid-travel corrections are permitted per the above misspelling and new legal name guidelines IF, in error the name was not corrected prior to 1st leg of travel
JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same.
Mid-travel name corrections will require rebooking the correct name in a new reservation.
OSI Fee Waiver Code: NAMECRT
Jetblue Instructions
- Reference the chart above to ensure name correction is permitted by JetBlue.
- Whenever possible, correct the name on the original PNR, if that is not possible then book a new PNR with the correct name.
- Attempt to secure the same fare class that is ticketed, but if that cannot be done, book the flight in the lowest available fare class (original fare basis code should not be changed).
- Secure Flight Passenger Data (SFPD) must be re-entered with the new name, and MUST match the original date of birth used during the initial booking. Changes to both the name and the date of birth are not permitted. This would be considered a name change. Reference the TSA website here for more information.
- Cancel the flights from the original booking if you were not able to correct the name using that PNR. This will release the seats back into inventory and avoid a debit memo being issued for holding duplicate space on the same flight.
- Reissue the ticket by doing an even exchange and utilizing the waiver code “NAMECRT” in the Tour Code box.
- The following OSI entry must be added to both the original PNR and the new PNR. OSI Example: OSI B6 NAME CORRECTION
- Failure to comply with the JetBlue name correction policy will result in a debit memo.
B6 airline ticket stock Interline/Codeshare Name Correction Policy
Travel agents can make minor name corrections on JetBlue (279)-validated tickets for Interline/Codeshare flight itineraries, and reissue/even exchange the ticket without any penalties in most cases pending approval from both B6 and the OA Partner. Minor name corrections are allowed to ensure that a customer’s ticket matches their government issued photo identification/Passport, pending approval from the OA Partner agreeing to accept the name correction.
Name corrections are not allowed to substitute one customer for another. That would be considered a name change, and would be subject to our Name Change Policy.
To complete a name correction on Jetblue , the following criteria must be met:
- JetBlue (B6/279) must be the validating carrier.
- All flights in the ticket must be operated and/or validated by JetBlue (B6/279) and/or an OA Interline JetBlue Partner.
- The travel agency must contact the other airline prior to processing for approval of the name correction. If the OA refuses to accept the name correction, the change would be considered a name change, and would be subject to our Name Change Policy.
- Only one reissue per ticket is allowed for a name correction. Any additional name corrections are considered a name change and are subject to all change fees and increases in fare.
- Changes to flights, travel dates, fare classes, or fare basis codes are not permitted (if original fare is not available, please see Instructions, #3 directly below.)
- Minor name corrections are permitted mid-travel in order to match the government issued ID/passport, however prior approval is needed from the OA that they will accept the mid-travel name correction.
- The date of birth & gender cannot be changed in conjunction with a name correction. Making corrections to both the DOB and the name would be considered a name change and would be subject to our Name Change Policy.
- Minor changes to the date of birth are allowed due to booking errors, ONLY if the name is not changing.
- Only one correction per customer is permitted. Any further changes would be subject to our Name Change Policy.
Jetblue Interline /Codeshare Flights – 279 Ticket Stock
Correction Type
Acceptable Change
Misspelling:
First/Middle/Last names
Nickname to Legal name
Inverted names
Adding Middle name
Adding an additional Last name
New Legal Name:
Marriage
DivorceAdoption
JetBlue’s Name Correction Policy allows for any modification in order to match the customers government issued ID/Passport, provided the date of birth and gender remain the same, and the other airline approves of the name correction and is willing to reinstate the original fare.OSI Fee Waiver Code: NAMECRT
Mid-travel Name Correction:
Mid-travel corrections are permitted per the above misspelling and new legal name guidelines IF in error, the name was not corrected prior to 1st leg of travel.
Instructions
- Reference the chart above to ensure name correction is permitted by JetBlue.
- Book a new PNR with the correct name. (If multiple passengers on original PNR, divide the reservation).
- Contact the other airline to see if they will accept the name correction, and are willing to reinstate the original fare class for their flight(s) on the new reservation.
- After OA accepts the name correction, contact JetBlue for approval and to reinstate the original fare class for the B6 flight(s). If the original B6 fare class is still available then there is no need to contact JetBlue to rebook the inventory.
- If OA does not accept the name correction, the change would be considered a name change, and would be subject to our Name Change Policy.
- Secure Flight Passenger Data (SFPD) must be re-entered with the new name, and MUST match the original date of birth used during the initial booking. Changes to both the name and the date of birth are not permitted. This would be considered a name change. Reference the TSA website here for more information.
- Cancel the flights from the original booking. This will release the seats back into inventory and avoid a debit memo being issued for holding duplicate space on the same flight.
- Reissue the ticket by doing an even exchange and utilizing the waiver code “NAMECRT” in the Tour Code box.
- The following OSI entry must be added to both the original PNR and the new PNR. OSI Example: OSI B6 NAME CORRECTION
- Failure to comply with the JetBlue name correction policy will result in a debit memo.
Jetblue Name Change Policy
JetBlue allows name corrections under our name correction policy found above. Changes to customer names that do not meet our name correction policy are considered a name change. Once a PNR has been ticketed, name changes are not permitted on the PNR. However JetBlue will allow you to use the ticket for another customer provided you book a new PNR, charge the increase in fare and charge the appropriate change fees at the time of the exchange.
In order to do a name change, the following criteria must be met:
- JetBlue (B6/279) must be the validating carrier.
- All flights in the ticket must be operated and/or validated by JetBlue (B6/279) and/or an OA Interline JetBlue Partner.
In order to change the name, thus making the ticket transferrable, you must follow these instructions:
- Cancel the segments in the current PNR & leave the ticket open.
- Book a new PNR for the new customer and store a current selling fare.
- Use the open ticket and process a voluntary exchange/reissue on that ticket.
- Collect the applicable change penalty fee and any difference in fare at the time of reissue.
A waiver code is not required for this type of transaction so long as all fees and increases in fare are collected.
Failure to follow the guidelines above will result in a debit memo
BSP Agencies: Effective May 1st, 2019, change and cancellation fees should only be collected using the “CP” tax code field on the ticket. (Note: through April 30th, 2019, BSP agencies may continue to ‘COLLECT FEE IN TTL’, or ‘COLLECT FEE AS TAX’ using the “CP” tax code. “CP” is the only accepted tax code for collecting change and cancellation fees. Debit memos will be issued for using non-approved tax codes, including tax code “DU”.
Jetblue Seat Assignments
Even More® Space, Core Preferred, Mint Studio
Even More® Space (EMS), Core Preferred and Mint Studio seat assignments are available for purchase via the GDS. An EMD is required to be issued for all paid seats. If a paid seat assignment is purchased directly with JetBlue, you will not see the EMD in the agency PNR.
JetBlue Basic seats
Blue Basic seats can be assigned via the GDS. If a seat assignment is purchased directly with JetBlue, you will not see the EMD in the agency PNR. Blue Basic customers may also upgrade to an Even More® Space or Core Preferred seat.
Notes:
- JetBlue, JetBlue Extra, Blue Plus and Refundable customers have access to free Economy cabin core seats (non-EMS) and non-Core (preferred) seats.
- If an EMD is not issued in a timely manner for a paid seat, a robotic will remove the seat assignment and the customer will not have a seat.
Agency EMD Expectations
- EMDs are refundable in cases of involuntary or voluntary itinerary changes only. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.
- EMDs are not interlineable, endorsable or exchangeable.
- It is the travel agent’s responsibility to reassociate an EMD if it becomes disassociated.
- If the travel agent refunds or voids an EMD, it is that travel agent’s responsibility to remove the associated ancillary (AE).
- If the travel agent cancels the underlying segment, the AE will automatically be removed.
Jetblue Extra Seat Request
An extra seat can be purchased for those who want an open seat next to them for more space between travelers.
- Follow the normal booking instructions but make the reservation for one extra person
- Book the first seat with the traveler’s name, i.e. SMITH/ROBERT
- Book the second seat with your traveler’s last name and ‘EXST’ as the first name, i.e. SMITH/EXST
- Include the following SSR message in the record: SSR EXST B6 NN1 JFKMCO0031Y31JUL-1SMITH/ROBERT.OVERSIZED
- Select adjoining seat assignments in the GDS or in manage your booking.
When you purchase an extra seat, both seats must be booked in the same fare option. The fare option selected will determine your baggage allowance. The carry-on baggage allowance remains the same per person.
Jetbblue Codeshare
Seats assignments are not available for codeshare flights via the GDS. Customers can use jetblue.com or obtain a seat at check-in.
Length of seatbelts on jetblue flight
Our seatbelts are 45 inches in length and customers can request 25 inch extensions onboard the aircraft.
Jetblue No Show / Missed Flight Policy
Jetblue For Nonrefundable Fare Bookings
If a customer does not cancel their flight prior to scheduled departure time resulting in a no-show, the ticketed fare is forfeited. If a customer calls before their scheduled departure time:
- ARC Agency customers can choose to have the value of the ticket placed in an MCO minus the applicable cancellation fee per person if the PNR was booked and ticketed through the GDS. This will need to be completed by the travel agency that originally booked the reservation. MCOs are valid for one year from the original date of MCO issuance.
- BSP Agencies will contact JetBlue’s Travel Agency Desk at 1-888-JETBLUE (1-888-538-2583) option 3. JetBlue will open a Travel Bank account, minus the applicable cancellation fee, for our common customer to store the residual value. A customer contact email address will be required for this. Travel Bank credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers.
Jetblue For Refundable Fare Bookings
All customers MUST change/cancel their flight(s) prior to departure in order to qualify for a refund back to the original form of payment (OFOP). If a customer no shows a flight, the ticket must remain in OPEN status and is good for one year from the date of original issuance or value can be placed in MCO. Any refunds to OFOP processed on no show tickets will result in a debit memo for the amount of the refund, plus a $50 Service Charge. Upon payment of the debit memo, travel agency’s client(s) will not be entitled to a credit for use on future JetBlue flights.
Beginning March 9th, 2020, Mint Refundable tickets that are no showed will automatically be placed in NoGo status. In order to reuse these funds, you need to contact JetBlue to have the ticket status changed back to OK.
